To help you “do less, sell more”, Boutir has launched a new feature called “Facebook Chatbot”. As its name suggests, this can automatically reply to comments on a Facebook post or live video, and send a message to each commenter via Facebook Messenger based on keyword matching. This article will illustrate how to set up a Facebook Chatbot.
Please note that:
- This feature only applies to merchants who are subscribing to our Business or Business PLUS service plan
- For any questions, please contact our customer success team: m.me/boutir.hk
How to set up a Facebook Chatbot?
1. After connecting your store with Facebook via Facebook Business Extension, please tap “Facebook chatbots” on the homepage
2. Please tap “Create” in the “COMMENTS ON FACEBOOK POST” session
3. You can create a chatbot for your “scheduled” or “posted” post. Please tap “Continue” after selecting a post; or tap “All Posts” to select all of your posts
4. If you tapped “All Posts” and want to change your setting, please tap “Changed” to deselect all posts
5. The following workflow applies to you if you (i) select posts manually or (ii) click “All Posts”
(1a) After tapping “Add Auto Reply”, you can create keywords one by one. If you want to change the post, please tap “Change”
(1b) Tap “Keyword(s)”
(1c) Please type a keyword that triggers the auto-reply:
- If you want to create a keyword that triggers the same auto-reply, please tap “Add keyword”
- Each auto-reply supports at most 10 keywords
- If you want to remove a keyword, please tap the cross button next to it.
- After completing the setting, please tap “Done”
(1d) Please tap “Done” after tapping “Auto comment reply” and typing your comment
(1e) After tapping “Auto message reply”, please choose the message type
- For “Text only”, please tap “Done” after typing your message
- For “Block”,
(I) please tap “+ Add products” after typing the title and content, as well as finishing the CTA setting
(II) Please tap “Done” after selecting a product (Note: You can only promote one product in each message)
(III) Please tap “Done” if the setting is correct
(1f) Please tap:
- “Add Auto Reply” to create more keywords, comments and messages; or
- “Set up an auto-reply” to save the setting; You can see the following screenshot if your auto-reply has been set up successfully
(2a) After tapping “Any comments can trigger auto reply”, please type your comment and message
(2b) Please tap “Set up an auto-reply” to save the setting; You can see the following screenshot if the auto-reply has been set up successfully
6. The chatbot will be triggered when a user leaves a comment with the corresponding keyword on your selected Facebook post.
7. If you need to find a created chatbot or change its setting, please return to the “Facebook chatbots” page and tap “View” in the “COMMENTS ON FACEBOOK POST” session
For any questions, please contact our customer success team by m.me/boutir.hk
(This tutorial is for reference only. If there is any update on the feature, its latest version shall prevail.*)
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- Online Store Set Up Workshop
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- 1-on-1 Online Store Set Up Consultation
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Join now: https://www.boutir.com/consultation
Boutir Official Website: www.boutir.com
Contact Boutir Customer Success Team: m.me/boutir.hk